ecoconsciousdecor.com Return Policy

At ecoconsciousdecor.com, we are dedicated to providing you with unique, sustainable, and high-quality home decor. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read the following policy carefully to understand our return guidelines and procedures.

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This ensures that the product can be restocked and potentially sold to another customer who expects a brand-new item.

We cannot accept returns on sale items, gift cards, or downloadable software products. Once a sale item is purchased, it is considered a final sale.

Initiating a Return

To start a return, you must contact our customer support team. Please provide your order number and the reason for the return. Once we receive your request, we will review the details and send you instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted. We cannot process returns that arrive at our facility without prior authorization.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us and we will guide you through the process.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to the address provided by our customer support team after your return request is approved.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return policy, please contact us through the contact form on ecoconsciousdecor.com.